Awen Hardy left her home with her two kids after a toilet “exploded” in her home in Nottingham, leaving an “absolutely unbelievable” smell and ruining her new carpet
A mum and her kids had to move out after a toilet “explosion” pumped sewage into her flat.
Awen Hardy returned to her Nottingham home to find every single room covered in fetid waste on Monday, November 29.
Almost two weeks after the filthy incident, and despite claiming she had 32 calls with Broxtowe Borough Council which owns the property, the issue is not fixed, the Nottingham Post reports.
“The stuff that is ruined and the smell in there is absolutely unbelievable,” the 31-year-old said.
“My brand new carpet is ruined, the kids’ clothes and shoes are ruined and I’m not sure if the smell will ever come out of the sofa or wardrobe.”
Awen first noticed her toilet was blocked on Sunday, November 28, and reported it to the council.
“Honestly the smell, it’s like nothing I’ve ever smelt before put it that way.”
Awen claimed that there had been “no urgency” and “no apology” from Broxtowe Council.
“I very much feel like I’m being mugged off, really,” she said.
“I had new carpets put down on the Friday before it happened but the fact they have left someone’s home like that for nine days is just unbelievable.”
Awen said the ordeal has been particularly hard for her son, who has autism.
“My oldest son is also quite emotional about it, I’ve had Christmas presents that have been posted through the door that have now been ruined,” she said.
The family have been offered temporary accommodation by Broxtowe Council, but she has refused it due to the home only having one bedroom.
Awen also claims it is in a “known area for drug users”.
Broxtowe Borough Council has now apologised to the mum, adding it was dealing with the case “as a matter of urgency”.
A spokesperson said: “We have had a team at the property on a daily basis. This is a very complex and unusual case and to date, despite thorough investigation, we have not yet been able to resolve the situation.
“We are working with multiple contractors including Severn Trent Water to try and resolve the issue.
“We are extremely sorry that the family are going through this and we hope to resolve the issue as soon as we possibly can.”